Refund Policy for
Authors Prestige
Authors Prestige, aims to provide excellent service and
ensure customer satisfaction. Our refund and cancellation policies are designed to protect
both our clients and our company. Please read through the following policy to understand how
refund requests are handled.
General Refund Policy:
-
Cancellation: You are
eligible for a full refund (less a 10% processing fee) if the order is canceled within
24 hours of order placement. Refunds are not applicable if initial content or designs
are delivered or revisions are requested within this timeframe.
-
Order Inactivity: No
refund will be issued if there is no activity on the order for 30 days after the order
is placed. To reactivate the project, you will need to pay a fee depending on the
project scope.
-
Final Deliverables: Refund requests will not be
entertained after final files have been delivered.
- Refund Reasons: Refund
requests must be based on valid reasons, such as non-compliance with the brief or
inadequate revisions. No refunds will be issued for change of mind or if the content
meets the agreed-upon requirements.
- Good
Faith: If you
have placed the same content order with multiple agencies to claim a refund, this will
be considered a breach of good faith, and the refund request may be denied.
- Customer Feedback: Clients are expected to
provide timely feedback to ensure the completion of the project. Lack of feedback may
affect the project delivery and refund eligibility.
*** Fill out the refund form or email it to info@authorsprestige.com. ***
